SmartConnect is Smart IT's cloud-based business telephone system. It replaces traditional phone lines and on-site hardware with a system that runs over your internet connection, giving you features like mobile and desktop apps, call recording and voicemail to email, along with AI tools like call transcription, sentiment analysis and CRM integration.

No. SmartConnect works through desk phones, a desktop app, or a mobile app, so you can choose the setup that suits your team. Existing compatible handsets can often be reused, and we'll advise on the best option during setup.

Yes. In almost all cases, your existing landline and mobile numbers can be ported across to SmartConnect, so there's no disruption to customers calling you.

This depends on the size and complexity of your business, but most straightforward installs are completed within a few weeks of signing up, including number porting, configuration and staff training.

SmartConnect includes failover options, such as automatically diverting calls to mobiles or another location, so your business can keep taking calls even if your main internet connection is affected.

SmartConnect integrates with popular CRM and business systems out of the box. If you use a less common or bespoke system, our in-house development team can build a custom integration to connect it.

Calls are automatically transcribed as they happen, with the text stored against the relevant customer record. There's no need for anyone to take manual notes, and past calls can be searched by keyword.

Sentiment analysis uses AI to assess the tone of a conversation and scores each call red, amber or green, giving you a quick way to spot calls that may need follow-up. It's designed to highlight patterns and flag calls worth reviewing, rather than replace human judgement entirely.

Yes. Call recordings, transcripts and data are stored securely, and we can advise on configuration to help meet your industry's compliance requirements, including for healthcare and financial services clients.

Yes. SmartConnect is built to scale from a handful of users to several hundred, with new users, numbers and features added without needing new hardware.

Yes. We provide onboarding and training as part of every SmartConnect setup, so your team is confident using the system, apps and any AI features from day one.

Pricing depends on the number of users, call volumes and which features you need. We'll provide a tailored quote after a short consultation to understand your requirements.