Yes. Our SmartCare managed IT support service includes unlimited remote helpdesk support, allowing your team to contact our experienced engineers whenever they need assistance. Whether it's a technical issue, software problem or general IT advice, we're here to help without unexpected support charges.

Absolutely. While many issues can be resolved remotely, our engineers regularly visit customer sites throughout the UK. Whether you need hardware installations, network troubleshooting, office moves or hands-on technical assistance, we provide both remote and onsite IT support.

Yes. We provide complete Microsoft 365 support, including user management, licensing, Exchange Online, SharePoint, Teams, OneDrive, security, backups and ongoing administration. Whether you're migrating to Microsoft 365 or already using it, our engineers can help you get the most from your investment.

Yes. We support businesses with existing servers, networks, desktops, laptops and cloud environments regardless of who originally installed them. Before taking over support, we'll carry out a comprehensive IT assessment to understand your current environment and identify any improvements.

Our proactive monitoring alerts our engineers to many issues before they become critical. If a server does fail, we'll respond immediately to diagnose the problem, restore services and minimise disruption. We also advise on resilient infrastructure, virtualisation and backup solutions to reduce the impact of hardware failures.

Yes. Unlike reactive IT providers that simply fix problems, SmartCare continuously monitors your systems, applies updates, manages security, checks backups and identifies potential issues before they affect your business. Our goal is to prevent downtime rather than simply respond to it.

Yes. Many of our clients have internal IT staff and use Smart IT to provide additional expertise, holiday cover, project delivery or specialist technical knowledge. We work as an extension of your existing team rather than replacing it.

We support organisations ranging from small businesses with fewer than 10 users through to larger organisations with several hundred employees across multiple sites. Our services scale with your business, ensuring you always receive the right level of support.

Yes. We help businesses securely support employees working from home, in the office or on the move. From VPNs and Microsoft 365 to cloud services, endpoint security and remote support, we ensure your team can work productively from anywhere.

Our response times depend on the priority of the issue, but critical problems are dealt with immediately. Our helpdesk is staffed by experienced engineers who aim to resolve issues quickly, keeping disruption to your business to a minimum.

Yes. Security is built into our managed IT support service. We help protect your business through security updates, endpoint protection, Microsoft 365 security, multi-factor authentication, monitoring, backup solutions and cyber security best practices. We also offer advanced security services including managed detection and response (MDR), security awareness training and Cyber Essentials support.

Yes. Our project team regularly delivers Microsoft 365 migrations, server migrations, Azure deployments and cloud transformation projects. We carefully plan every migration to minimise disruption and ensure a smooth transition.

Yes. Out-of-hours support is available for customers who require extended coverage. We can tailor our support arrangements to suit your business, including organisations that operate evenings, weekends or across multiple time zones.

Yes. We support businesses operating across multiple locations throughout the UK. Our engineers can manage your users, networks, internet connectivity, Microsoft 365 and security across all sites through a single, centrally managed IT support service.

Unlike many IT support companies, we combine the capability of a large managed service provider with the personal service of a local business. With over 18 years of experience, more than 60 technology professionals, ISO 9001 and ISO 27001 certifications, and a 4.9-star Google rating, we focus on building long-term partnerships that help businesses automate, optimise and grow.

In addition to managed IT support, we deliver a full range of technology services including IT projects, Microsoft 365, cyber security, business automation, software development, cloud migrations, office relocations, unified communications and networking. This means you have one trusted technology partner for both day-to-day support and long-term strategic projects.